Frequently Asked Questions

FAQs

What’s the meaning behind the name Eddi?

Eddi, which rhymes with ready, is inspired by eddy current separators which are used to simply and efficiently sort aluminum for recycling. Eddy current separators, which ingeniously use magnetism, allow for cost-effective and localized aluminum recycling making aluminum especially recycling-friendly.

An eddy is also a circular current in water that swirls counter to the stream, a natural phenomenon that pushes us to start a new counter culture.

Where are Eddi products made?

We continually strive to build partnerships with suppliers that mirror our values and high standards for fair labor practices, environmental responsibility, and quality control. We evaluated and vetted dozens of factories and suppliers before selecting our current partners. We’ll continue to routinely evaluate our supply chain to ensure Eddi’s products are created and delivered in a responsible manner.

Our Eddi dispensers are manufactured in China. Our hand soap refills, including the aluminum bottles, the hand soap, and our natural fragrances, are manufactured in the U.S. Our packaging is also made in the U.S.

Will you be offering new colors, fragrances, or products soon?

We are working everyday on bringing you new designs. The best way to stay up to date on our products is by joining our mailing list. Let us know what you’d like to see (or smell!) next by emailing us at hello@meeteddi.com.

Eddi brand promise

We seek to make the everyday extraordinary, with timeless homewares that consider our habitat, as well as your home. Neat products that maximize delight and minimize waste, designed to clean up your countertop and let you live more sustainably.

Because we know that upgrading the small moments can make a big difference, we made it our mission to dispense a little joy into the way we wash up. Crafted with thoughtful details that make every interaction a little more interesting, Eddi gives you a delightful reason to roll up your sleeves. And we think that’s pretty neat.

What certifications do you have for Eddi’s social impact?

We strive to be an innovative consumer product company with high standards for better business practices. We’re very proud to be a 1% For The Planet member and are pursuing a B Corp Certification.

Learn more about 1% for the Planet

Learn more about B Corps

Who is the team behind Eddi?

We are committed to building a team with diverse identities, backgrounds, and professional strengths. Eddi is a global team of employees and partners who value reciprocity, ethical business standards, and sustainability for communities and the environment.


Learn more About Us

What is your shipping policy?

Free standard shipping is included on all orders within the continental U.S. You should expect your orders to arrive within 5-7 business days after your order has shipped.

You can also choose expedited shipping at check-out for an additional fee. Expedited shipments should arrive within 2-3 business days after your order has shipped.

Do you ship internationally?

We currently ship to the United States and Canada. Additional shipping charges will apply for Canadian orders. Also, please note that import duties, taxes, and charges are not included in the item price or the calculated shipping cost. These charges are the customer’s responsibility and will be charged by the shipping carrier (e.g. DHL) at delivery.

We plan to expand our international shipping options in the future. Let us know where you’d like to see us ship next by sending us a message at help@meeteddi.com or through our chat support.

What is your return policy?

Eddi Starter Sets and Dispensers are eligible for return within 30 days of purchase for orders totaling less than or equal to $110 before tax. Orders above $110 are eligible for exchange only.


All Eddi Refills and Eddi Gift Cards are non-refundable.


For all returns coming from within the continental U.S.:
Reach out to Eddi customer service at help@meeteddi.com or through our chat support to initiate a return. The customer service team will provide you with a prepaid return shipping label. All products must be returned to Eddi unused and undamaged to be eligible for a refund. Once received, Eddi will refund your order to the original form of payment minus the original cost of shipping.

For all returns coming from outside the continental U.S.:
Eddi does not provide pre-paid return shipping labels for returns originating outside of the continental U.S. Customers will be responsible for any return shipping costs, duties, taxes, and other charges associated with shipping the return. Reach out to Eddi customer service at help@meeteddi.com or through our chat support to initiate a return and our team will provide you with a return address. All products must be returned to Eddi unused and undamaged to be eligible for a refund. Once received, Eddi will refund your order to the original form of payment minus the original cost of shipping.

What is your exchange policy?

All Eddi Starter Sets and Dispensers are eligible for exchange within 30 days of purchase. We accept partial exchanges (i.e. exchanging only the Eddi base.)

Reach out to Eddi customer service at help@meeteddi.com or through our chat support to initiate an exchange. The customer service team will assist you with updating your order. We will ship out your new order with a pre-paid shipping label included inside. Once received, place the products you wish to exchange back into the Eddi shipping box, apply the shipping label to the outside of the box, and drop off at the appropriate shipping carrier. 

Products must be exchanged for items of the same price or the difference in price will be charged to the original form of payment. All exchanged products must be received unused and undamaged or the full retail cost of the items will be charged to the original form of payment. Please note that free outbound shipping on exchanged items (i.e. from Eddi to your address) will be not included for exchanges.

How does an Eddi dispenser work?

Your Eddi Hand Soap Dispenser works with Eddi Scented Hand Soap refills for mess-free, waste-free refilling. To use, simply:

- Uncap your refill and store the cap under the dispenser base

- Open the dispenser at the seam and twist the refill bottle into the pump using the dip tube as a guide

- Close the dispenser, roll up your sleeves, and enjoy

When your refill is empty, open the dispenser, untwist the bottle and replace with a new refill. Recycle the empty bottle and cap with your other aluminum cans.

Learn more about How It Works

How should I clean my Eddi dispenser? Is it dishwasher-safe?

Your Eddi dispensers can be washed by hand with a mild detergent (like our soap) and wiped dry with a soft cloth. If your pump gets clogged, simply remove the refill bottle and pump through with warm water.

Do not wash in a dishwasher. 

What testing does Eddi perform?

Eddi dispensers are made with high quality materials and components that are safe for both you and the environment. We’re serious about testing — dropping, scratching, and soaking your Eddi in salt water so that we know it’ll brighten your countertop for years to come.

Our overseas factory partners are ISO:9000 certified for quality and safety control and all of our products are California Prop 65 compliant.

What materials are Eddi dispensers made from?

We limit plastic waste in our products and packaging. Eddi dispensers are primarily made from premium metals like stainless steel and zinc, and are designed to last for years. Select components are made from high quality silicone and other plastic where necessary for function, such as the interior pump mechanism or non-slip base ring.

Learn more about Our Materials

What ingredients are used in Eddi soap? Is it vegan? Cruelty-free?

We use simple and natural ingredients to make our soap. Crafted from coconut and olive oils using a traditional saponification method, our hydrating soap includes natural vitamin E, aloe, and premium essential oils to leave your hands soft and clean.

Ingredients: Saponified coconut and olive oils, potassium oleate, aloe vera, vitamin E, citric acid, sodium chloride, glycerin, and natural fragrance blend. 

Learn more about Our Ingredients

What materials are Eddi refill bottles made from?

We limit plastic waste in our products and packaging. Eddi soap refill bottles are made from aluminum, a recycling-friendly alternative to plastic, and printed with soy-based inks. Our bottles are sealed with reusable and recyclable threaded aluminum caps.

What should I do with my refill bottle when empty?

Eddi is designed to make it easy to limit plastic waste and become more sustainable in your everyday routine. Your refill bottles are made from recycling friendly aluminum, which is recycled more frequently and is more valuable for recycling centers to reprocess than plastic. When empty, simply place your refill bottle and cap in the recycling bin with your other cans.

We encourage you to check with your local recycling center to learn more about their programs and how you can help support increased recycling participation in your community.

Do I need to send back my refill bottles?

No, we chose aluminum as the material for our refill bottles specifically because it’s infinitely recyclable, and curbside recycling friendly. Using aluminum allows you to simply recycle refill bottles with your other cans and know that you are supporting local recycling programs and limiting plastic waste.

In the future, we hope to offer a reclamation program in local communities as a complement to curbside recycling programs.

Can I make a change to my order?

We are able to make shipping address and order modifications until your order is packed in our warehouse. Reach out to Eddi customer service at help@meeteddi.com or through our chat support as soon as possible and we’ll assist you with updating your order.

Can I add a gift receipt to my order?

All of our orders are shipped with a packing slip that does not include the price of each product, along with instructions on how to make a return. This packing slip acts as the gift receipt.

Are discount codes stackable?

Discount codes are not stackable.

How frequently should I reorder?

Every Eddi 9.5oz refill has over 200 pumps worth of soap. Not sure how long a 4-pack will last? Don’t worry, we’ve done the math.

Our advice to get you started:

-Living blissfully on your own? Deliver every 3 months

-Cohabitating with a partner or roommate? Deliver every 2 months

-About that family life? Deliver every month

Remember that subscriptions ship free within the U.S. and you can always adjust your delivery frequency.

Can I skip an order?

Yes, you can skip your subscription anytime. You can also adjust your frequency or 4-pack scent mix. We’ll remind you when your next 4-pack is set to about ship in case you need to make any changes to your order. 

Our sustainability priorities

At Eddi we prioritize sustainability in all aspects of our business. For our team that means focusing on 5 initiatives:

-limiting plastic waste

-using recyclable materials and growing recycling programs

-formulating products with natural ingredients

-operating our business ethically for our team, customers, and partners

-continuously revisiting our practices for opportunities to improve

Why does Eddi use aluminum?

We set out to find a material that eliminates plastic waste without sacrificing convenience and durability. For several reasons, aluminum was the clear choice:

Recyclability: Aluminum is curbside recycling friendly. Recycling centers sort and separate aluminum through an efficient, automated process using an eddy (!) current separator, making it cost-effective and easier to recycle locally (unlike plastic). Just recycle your Eddi with your other beverage cans.

Value: Aluminum is far more valuable than plastic or glass. 

Aluminum’s high scrap value incentivizes collection and the operation of local materials recovery facilities — helping to sustain and grow recycling programs.

Additionally, our aluminum refill bottles are BPA-free and our labels are printed using soy-based inks to avoid adhesives.

Learn more about all Our Materials.  

What materials is Eddi packaging made from?

We limit plastic waste in our products and packaging. Eddi packaging is made from corrugated cardboard. It is fully repulpable and recyclable, made with 35% recycled content, and printed with water-based inks. We use plastic-free kraft tape and limit marketing inserts to avoid unnecessary waste.

Learn more about Our Materials.

Why are you pursuing B Corp status?

At Eddi, we recognize the power and responsibility businesses carry in impacting our world. We are inspired by B Corp companies who prioritize sustainability not simply in the materials they use but also across all aspects of how they operate their businesses. 

Learn more about B Corps

How does Eddi give back?

Eddi was founded out of a sense of urgency to address our global plastic waste crisis. Our products are enabled by strong recycling systems that support the circularity of aluminum and allow us to reduce plastic waste. We recognize the importance of efficient recycling programs.

To further our environmental mission, we have joined the 1% for the Planet global network of inspiring businesses committed to addressing urgent environmental issues. We contribute one percent of our annual sales to non-profit organizations focused on strengthening recycling systems and eradicating plastic pollution.


Learn more about 1% for the Planet